We hope you have had a pleasant shopping experience with Calpha. Our company is committed to achieving 100% customer satisfaction, even for return and refund issues. The detailed steps and explanations can be found as follows.
Order Cancellation
- Before shipment of the orders, the customer is totally free to cancel orders and request a full refund.
- Once the shipping process is initiated, the order can’t be canceled. However, the customer can still return the order by following Calpha’s Return Policy.
Returns
- Calpha’s 30-Day Worry-free Return Policy means items can be returned within 30 days of delivery. Please note that Calpha can only accept return requests within 30 days of delivery (excluding product defects or quality issues, which are confirmed by Calpha customer service).
- To ensure efficient return process, returned items must be in their original packaging, unused, undamaged, unmodified and have a return authorization number provided by Calpha customer service.
- For Calpha products purchased from authorized dealers and retailers, please contact the original seller for returns.
Product Return Process
- In order to make the return request, the customer will contact Calpha customer service and provide reasons of return and proof of purchase.
- Afte confirmation of an eligible return, Calpha will issue a Return Material Authorization (RMA) number and a prepaid return shipping label. Customer must clearly mark RMA number on the package of returned items. Please make sure all components are in the package.
- Please note that Calpha will only accept returned items with the RMA number issued by Calpha customer service. Items without RMA will be returned to the sender
Shipping Costs
Calpha will pay for the return shipping cost under the following conditions:
- shipping damage caused by warehouse or carrier;
- product defects;
- wrong items shipped;
- product inconsistent with advertisement;
- extra products received that the customer didn’t order;
The customer will pay for the return shipping costs under any other conditions.
Please note that Calpha does NOT accept any returns of modified products, because they are not suitable for resale. Calpha will have to ship it back to the customer, at the customer’s expense.
Refunds
- For returns of eligible products (not related to product defects, shipping damage or wrong products shipped) initiated within 30 days, a 15% restocking fee will be charged. (This is the labor cost related to customer returns for product inspection, re-packaging and re-stocking.)
- Refund will be issued within 7~10 business days after Calpha receive the returned items and confirm their conditions. Once the refund has been processed, Calpha will notify the customer by email.
If you have any further questions, please send an email to order@calpha.com or give us a call at +1-888-413-3578.
